Shipping policy
Shipping Policy
Orders are processed and dispatched within two (2) business days from the date of purchase. Unless an expedited shipping option is selected at checkout, all orders will be shipped via USPS standard service.
Upon shipment, a tracking number will be provided to the customer. Estimated delivery timeframes are as follows:
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Domestic (United States): Approximately three (3) to six (6) business days
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International: Delivery times vary by destination and may take up to thirty (30) days
The customer is solely responsible for ensuring that all shipping information provided at the time of purchase is accurate and complete. Natural Brand Store shall not be liable for any delays, misdeliveries, or non-deliveries resulting from incorrect, incomplete, or insufficient address information supplied by the customer.
Damaged Items
If a product is received damaged, the customer must contact us at naturalbranstore@gmail.com as soon as possible after delivery. Please include order details and photographs of the damaged item. Upon notification, Natural Brand Store will provide instructions regarding the return of the damaged product. Once the item is received and inspected, a refund or replacement will be issued in accordance with our refund policy.